Questions about your short-term loan?

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NetPayAdvance online payday loan support

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Have a Question? We have answers.

Frequently Asked Questions

What qualifications are required to receive a short-term loan from Net Pay Advance?

We look at many aspects in order to get you approved. Some of the things we verify are:

  • You have a bank account in your name and it has been open and active for at least 30 days.
  • Applicants must be at least 18 years old 
  • Verify your address is in a location where we are licensed to operate

Do you accept Social Security Income?

Yes, we accept Social Security, Retirement, and Pension.

How do I apply for a short-term loan?

Click the ‘Apply Now’ button at the top of your screen to fill out a loan application online. If you would like further assistance, call 1.888.942.3320.

How will I know if I am approved?

You will receive an email letting you know whether your loan request was approved. To speak with a representative regarding the status of your loan, call 1.888.942.3320.

How soon do I get my money?

If your loan application is approved by 7:30 PM CT/5:30 PM PT, you will receive your funds the next business day. Loans submitted after 7:30 PM CT/5:30 PM PT on Friday through Sunday will receive funds on the following Tuesday.

National Bank Holidays delay funding by one business day.

How soon can I re-apply?

If your loan is paid in full via debit card you can reapply the same day the loan is paid off. If your loan is paid in full via electronic check you will be able to reapply in four business days.

What happens if I default on my loan?

Your account will be sent to our in-house Collections team, who will work with you to set up a payment arrangement. Once your loan is paid in full you will be eligible to reapply. Pay off any past due balances as soon as possible by logging into your account or calling 1.888.942.3360.

When will I receive funds in my bank account?

Loans must be approved by 7:30 PM CT/5:30 PM PT for funds to be available the next business day. Funds are not deposited on the weekends. 

National Bank Holidays delay funding by one business day.

What happens if my loan is approved after the cut-off time on Friday or on the weekend?

Loans approved after 7:30 PM CT/5:30 PM PT will be funded the following Tuesday.

What time will I receive my funds?

Availability of funds differs from bank to bank; however, typically funds are available by 10:00 AM CT/PT.