Join Our Team!

We work with purpose and passion…
uniting to create a dynamic and powerful team.

If this sounds like an environment you will thrive in,
check out the opportunity below:


Customer Service Advocate

As a Customer Service Advocate, you will be required to provide exceptional customer service while processing and responding to applications, inquiries, and complaints.


  • Reports to Director of Operations


  • Strong understanding and application of general customer service principles and practices
  • Interpret customer inquiries and apply appropriate internal processes to meet customer needs
  • Communicate effectively with customers through multiple forms of communication
  • Respond clearly, effectively and with a sense of urgency to customer inquiries and/or concerns
  • Prioritize and complete multiple tasks simultaneously
  • Exhibit flexibility with a positive attitude
  • Comprehensively meet the needs of each customer
  • Address and resolve customer complaints; direct unresolved issues to management
  • Process applications, forms, and customer paperwork as needed
  • Capable of analyzing, and interpreting documents and statements in a highly detailed manner
  • Perform customer verifications and assist in setting up new customer accounts
  • Direct requests and unresolved issues to management
  • Maintain and update customer accounts as needed
  • Maintain confidentiality
  • Communicate and coordinate with internal departments


  • High school diploma or equivalent required
  • General knowledge of administrative procedures
  • Ability to easily type and navigate computer applications
  • Ability to sit for extended periods of time
  • Ability to view a computer screen for long periods of time
  • Ability to wear a headset for long periods of time
  • Ability to adhere to set break schedules
  • Ability to comprehend and process multiple requests independently




  • Ability to reiterate requests, processes, and resolutions back to the customer
  • Bilingual abilities are a plus, but are not a requirement
  • The above statements are intended to describe the general nature and level of work performed by advocates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.