Questions about your short-term loan?

Our team is here to support you.

NetPayAdvance online payday loan support

Quick & Secure Loans
When You Need Them

Simple Secure Trusted
State Licenced Direct Lender

Hours of Operation
Please note that our hours of operation differ per state.



Monday - Friday 
7:00 AM (PT) - 6:00 PM (PT)
9:00 AM (PT) - 1:00 PM (PT)


Monday - Friday 
9:00 AM (CT) - 8:00 PM (CT)
11:00 AM (CT) - 3:00 PM (CT)

Customer Service
Hablamos Español

We want to hear from you. Our Customer Service representatives can provide you with any information that you need or answer any questions that you may have.

 Toll-Free 1.888.942.3320

 Text 1.844.505.3539

Hablamos Español

Toll Free 1.888.942.3360​​​


How can we help?

Use this email form for general comments and questions.

By submitting your information you understand and agree to our Privacy Policy and Terms of Use.

California residents: By using this site you acknowledge disclosure of your rights under the California Consumer privacy protection act of 2018 as disclosed in our California Resident’s Privacy Policy Addendum.

Customer Notice: Short-term advances should be used for short-term financial needs only, not as long-term financial solutions. Customers with credit difficulties should seek credit counseling.

Short-term Loan 14-day APR Range: 391.07% - 664.29% APR varies per state regulations. View Rates and Terms to view the APR in your State. Failure to make timely payments may result in NSF or late fees. If your account becomes severely delinquent, it may be turned over to a 3rd party collection agency which could impact your credit score. Loans do not automatically renew without prior approval. If you renew or "rollover" your loan, your principal balance may not be reduced and you will owe additional fees and/or interest.

Net Pay Advance, Inc. is licensed by: the California Department of Financial Protection and Innovation pursuant to the California Deferred Deposit Transaction Law; The Texas Office of the Consumer Credit Commissioner pursuant to Chapter 393 of the Texas Finance Code: Credit Services Organizations; and The Office of the Kansas State Banking Commissioner pursuant to The Kansas Uniform Consumer Credit Code.