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uniting to create a dynamic and powerful team.

If this sounds like an environment you will thrive in,
check out the opportunity below:


Bilingual Customer Service Advocate

As a Bilingual Customer Service Advocate, you will be require to provide exceptional customer service while processing and responding to applications, inquiries, and complaints.


  • Reports to Customer Service Manager


  • Strong understanding and application of general customer service principles and practices
  • Interpret customer inquiries and apply appropriate internal processes to meet customer needs
  • Communicate effectively with customers through multiple forms of communication
  • Respond clearly, effectively and with a sense of urgency to customer inquiries and/or concerns
  • Prioritize and complete multiple tasks simultaneously
  • Exhibit flexibility with a positive attitude
  • Comprehensively meet the needs of each customer
  • Address and resolve customer complaints; direct unresolved issues to management
  • Process applications, forms, and customer paperwork as needed
  • Capable of analyzing, and interpreting documents and statements in a highly detailed manner
  • Perform customer verifications and assist in setting up new customer accounts
  • Maintain and update customer accounts as needed
  • Communicate and coordinate with internal departments
  • Maintain confidentiality


  • High school diploma or equivalent required
  • General knowledge of administrative procedures
  • Ability to easily type and navigate computer applications
  • Ability to sit for extended periods of time
  • Ability to view a computer screen for long periods of time
  • Ability to wear a headset for long periods of time
  • Ability to adhere to set break schedules
  • Ability to comprehend and process multiple requests independently


  • Ability to reiterate requests, processes, and resolutions back to the customer
  • Native Spanish and English proficiency is required



The above statements are intended to describe the general nature and level of work performed by advocates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel in this position.

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Loans approved before 5:30 PM PT today will be deposited on Monday, September 28, 2020.

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Customer Notice: Short-term advances should be used for short-term financial needs only, not as long-term financial solutions. Customers with credit difficulties should seek credit counseling.

Short-term Loan 14-day APR Range: 391.07% - 664.29% APR varies per state regulations. View Rates and Terms to view the APR in your State. Failure to make timely payments may result in NSF or late fees. If your account becomes severely delinquent, it may be turned over to a 3rd party collection agency which could impact your credit score. Loans do not automatically renew without prior approval. If you renew or "rollover" your loan, your principal balance may not be reduced and you will owe additional fees and/or interest.

Net Pay Advance, Inc. is licensed by the California Department of Business Oversight pursuant to the California Deferred Deposit Transaction Law.

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